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Video Consultations


Your consultation will be conducted securely via a web browser, and uses your webcam to allow you to visually interact with your doctor.

  • First, you'll need to call 1890 100 048 so a specially trained operator can arrange an appointment for you
  • The operator will email you a link to access the video consultation. If you are using a mobile device you will be asked to download the 'VCI Mobile' app
  • The GP will call you within 15 minutes of your appointed time and ask you to connect with your webcam
  • The GP can see you and take a look at relevant symptoms
  • The consultation may include the use of diagrams, an electronic note board and animations
Monday to Friday  08:00 - 22:00
Saturday08:00 - 20:00
Sunday10:00 - 18:00
(Service is not available on Christmas Day, St. Stephen’s Day, New Year’s Day and Easter Sunday)

Prescription Service

If the doctor feels that you would benefit from prescription medication, they can arrange for a prescription to be sent to your local pharmacy. The doctor will fax the prescription to a pharmacy of your choice, where possible, and you can collect and pay for the prescription at the pharmacy in the normal way.

In line with clinical best practice guidelines for remote prescribing, Digital Doctor GPs are unable to issue repeat prescriptions for the ongoing treatment of long term conditions. In these instances it is in your best interest to be seen by your own GP who will manage your care. Digital Doctor GPs may be able to offer individual prescriptions for, and advice on, medication you are currently taking and also short course medication for certain acute conditions, depending on the symptoms presented.

By using this service you are agreeing to our terms and conditions

Service provided by Medical Solutions UK Ltd.